All Systems Operational

About This Site

Welcome to the Weavr Status Page. We use this page to communicate any issues with our products including planned and unplanned unavailability.

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.97 % uptime
Today
Sandbox API ? Operational
90 days ago
99.96 % uptime
Today
Production API ? Operational
90 days ago
99.99 % uptime
Today
Innovator Portal Operational
90 days ago
99.98 % uptime
Today
Sandbox Portal ? Operational
90 days ago
99.99 % uptime
Today
Production Portal ? Operational
90 days ago
99.98 % uptime
Today
Weavr Website ? Operational
90 days ago
99.95 % uptime
Today
Incoming Wire Transfers ? Operational
Plastic Card Production Operational
Support Team ? Operational
3D Secure ? Operational
Authorisations ? Operational
Sends & Transfers ? Operational
Production environment ? Operational
Customer Due Diligence and Transaction Monitoring Operational
Sandbox environment ? Operational
Outgoing Wire Transfers ? Operational
Production - Email Services ? Operational
Webhook ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 12, 2024

No incidents reported today.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024
Supplier Emergency Maintenance - 8th September 2024
Completed - The scheduled maintenance has been completed.
Sep 8, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 00:00 UTC
Scheduled - Our Issuing Processor will be conducting an emergency maintenance on Sunday, 08th September 2024 between 00:00 UTC and 02:00 UTC.

During this maintenance there will be up to 2 hours period of service unavailability across all Issuing Services.

Please contact us at https://support.weavr.io with any questions or concerns you might have.
Sep 5, 07:43 UTC
Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024
Issue affecting managed account creations for Consumer identities.
Resolved - Please be advised that our banking partner have identified the issue and implemented the fix from their end.

For any impacted consumers, please do advise them to retry the account creation.

We apologise for the inconvenience that has caused for both you and your customers!

If you have any additional queries on the matter, please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.
Sep 2, 09:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 2, 08:38 UTC
Investigating - Please be advised we're aware of an issue that is impacting the creation of managed accounts for consumer identities. We're liaising with our banking partner in order to ensure the issue is addressed as soon as possible and we will follow up with further updates as they become available.

Please note that this does not impact the creation of managed accounts for corporates.

Please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.
Aug 30, 13:24 UTC
Business Continuity Controlled Switchback - Monday 2nd September
Completed - The scheduled maintenance has been completed.
Sep 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:00 UTC
Scheduled - As communicated, Weavr will undertake a controlled switch back to our main systems.

The switch back from the Disaster Recovery systems will commence on Monday 2nd September 01:00 CET (Sunday 1st September 23:00 UTC). A 4 hour maintenance window has been allocated for the switchover works.

We anticipate downtime to parts of the service as part of the normal maintenance process, beginning from 2nd September 01:00 CET to 2nd September 05:00 CET (1st September 23:00 to 1st September 03:00 UTC), as follows:

Payments through existing cards - a maximum of 1 hour of downtime, during the first hour of the maintenance window.

All functions accessible through the API and Portal, such as creating cards - a maximum of 4 hours of downtime, from the start time of the maintenance window.

Every effort will be made to reduce this period and return system availability as swiftly as possible.

As part of our separate communication we highlighted possible consideration for your application and DNS. Please review these and take action if necessary.

If you require a further copy of this communication, or have any question/concerns please get in touch with us on https://support.weavr.io
Jun 10, 16:42 UTC
Sep 1, 2024
Aug 31, 2024

No incidents reported.

Aug 30, 2024
Aug 29, 2024

No incidents reported.

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