Monitoring - A fix has been implemented, and we are currently monitoring the results to ensure the issue is fully resolved.

We continue to work with our card processing partner to process any necessary balance adjustments for affected accounts. Further updates will be provided as needed.

Jul 18, 2025 - 14:30 UTC
Update - We are continuing to work on a fix for this issue.
Jul 18, 2025 - 13:14 UTC
Identified - The issue has been identified.

Our card processing partner has implemented a change and is actively working to resolve the problem.

We are closely monitoring the situation and will provide updates as soon as more information becomes available.

Jul 18, 2025 - 09:50 UTC
Investigating - We are currently investigating an issue that is causing available balances to be deducted twice — once at the point of authorisation and again at settlement. This may result in some instrument balances temporarily appearing as negative.

We are actively working with our card processing partner to ensure that affected balances are corrected and to confirm when normal processing will resume.

We apologise for any inconvenience and appreciate your patience as we work to resolve this issue.

Jul 18, 2025 - 09:46 UTC

About This Site

Welcome to the Weavr Status Page. We use this page to communicate any issues with our products including planned and unplanned unavailability.

API Operational
90 days ago
99.98 % uptime
Today
Sandbox API ? Operational
90 days ago
99.99 % uptime
Today
Production API ? Operational
90 days ago
99.98 % uptime
Today
Embedder Portal Operational
90 days ago
100.0 % uptime
Today
Sandbox Portal ? Operational
90 days ago
100.0 % uptime
Today
Production Portal ? Operational
90 days ago
100.0 % uptime
Today
Weavr Website ? Operational
90 days ago
99.99 % uptime
Today
Sandbox environment ? Operational
Production environment ? Degraded Performance
Plastic Card Production Operational
3D Secure ? Operational
Card Authorisations ? Operational
Wallet Provisoning ? Operational
90 days ago
100.0 % uptime
Today
Incoming Wire Transfers ? Operational
Outgoing Wire Transfers ? Operational
Sends & Transfers ? Operational
Webhooks ? Operational
Email Services ? Operational
Customer Due Diligence and Transaction Monitoring Operational
Support Team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Production Scheduled Maintenance - Tuesday 22nd July Jul 22, 2025 03:00-03:30 UTC

We would like to inform you that maintenance related to a new release is scheduled in the Production environment on Tuesday 22nd July.

We estimate the maintenance window to last no longer than 30 minutes, during which you may experience intermittent downtime.

Please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.

Posted on Jul 03, 2025 - 08:58 UTC
Jul 18, 2025

Unresolved incident: Balance Processing Error Affecting Transactions.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Completed - The scheduled maintenance has been completed.
Jul 15, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 UTC
Scheduled - We would like to inform you that maintenance related to a new release is scheduled in the Sandbox environment on Tuesday 15th July.

We estimate the maintenance window to last no longer than 30 minutes, during which you may experience intermittent downtime.

Please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.

Jul 3, 08:54 UTC
Jul 14, 2025
Resolved - Please be advised that this issue has been resolved.

Should you encounter any issues, or would like to discuss this further, please reach out to support@weavr.io

Jul 14, 11:04 UTC
Investigating - We are currently experiencing intermittent issues with our APIs and are actively investigating the cause.

As a precaution, please pause any card creation activities until further notice. We'll share further updates and guidance as soon as we have more information.

Thanks for your understanding, and we’ll be in touch shortly.

Jul 14, 10:11 UTC
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.