Please be advised that our banking partner have identified the issue and implemented the fix from their end.
For any impacted consumers, please do advise them to retry the account creation.
We apologise for the inconvenience that has caused for both you and your customers!
If you have any additional queries on the matter, please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.
Posted Sep 02, 2024 - 09:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2024 - 08:38 UTC
Investigating
Please be advised we're aware of an issue that is impacting the creation of managed accounts for consumer identities. We're liaising with our banking partner in order to ensure the issue is addressed as soon as possible and we will follow up with further updates as they become available.
Please note that this does not impact the creation of managed accounts for corporates.
Please do not hesitate to contact us on https://support.weavr.io with any questions or concerns you might have.
Posted Aug 30, 2024 - 13:24 UTC
This incident affected: API (Production API), Embedder Portal (Production Portal), and Production environment.